We all use SaaS. Google reported over 425 million Gmail users in 2012. Consumer-level adoption of cloud-based services has paved the way for enterprises to seriously consider moving core processes to SaaS.
The Smart Process Apps market is projected to grow by 18% CaGR through 2015, reaching $34 billion out-pacing total global software coming in at 11%. Serving unaddressed business needs explains the increase.