Optimizing Centers for Medicare and Medicaid Services (CMS)-regulated Correspondence

According to a recent Reuter’s survey, some health insurers expect member growth in the 20-100 percent range during open enrollment. Projected growth rates translate to a need for improved internal operations. To remain competitive, streamlining workflows is a top priority.
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Is Customer Communications Management (CCM) the New Data Silo?

Traditional Customer Communications Management (CCM) systems that are highly focused on outbound, transactional, documents might be, and a trouble spot for your business. Here are some red flags to watch for.
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SBC
 Update | 
Round 2

The CMS mandate for a uniform SBC was a technical eye opener for many health plans as they implemented this new document in time for the 2012 deadline. Three important lessons learned.
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Multi-Channel Correspondence – Strategy vs Tactic

How and when customers receive information is just as important as the content and purpose of the correspondence.
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Traditional Composition vs SaaS | How Do They Compare?

We’re asked that from both Elixir customers considering a move from older Elixir variable data print applications, as well as companies using other legacy software. Here’s what we tell them.
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