CMS plans big changes for provider directories. Are you ready?

The Centre of Medicare and Medicaid Services (CMS) revealed that 45% of Medicare Advantage Organizations (MAOs) had inaccurate provider directories. In response, CMS has issued a statement requesting for stronger oversight over online provider directories.
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6 Value Based Care Principles for a Winning Communication Strategy

With its emphasis on coordination of care, analytics, and patient engagement, value-based care offers some valuable lessons for the C-suite when it comes to crafting business correspondence and regulated documents.
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Transform Member Engagement through Digital Communication

When it comes to providing high quality, affordable health coverage, payers who adopt a multi- channel communication strategy have the edge over those who stick with traditional legacy solutions.
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Curing the Knowledge Gap: The key to high quality, affordable healthcare

Passing of the affordable care act allowed consumers to select health insurance plans themselves for the first time. Although many resources are available, basic knowledge still lags. Here is how digital transformation helps customers become more aware.
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Give Your Star Ratings a Boost with Enhanced Customer Communications

As online healthcare exchanges rise, opportunity for agents falls. Star ratings are lighting the way for individuals shopping online for healthcare plans. Twinkle, twinkle, little star ratings… How I wonder what you are! This is a great place to find out.
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That’s a Wrap: CY 2017 Year in Review and Predictions for CY 2018

The 2017 enrollment season for Medicare is just around the corner. As payers put the final touches on plan offerings, Elixir is taking stock of changes to CMS marketing materials and what those changes say about the current state of the healthcare industry.
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Is The CMS a Unifying Force?

CMS regulated plan materials are a big set of steps in the right direction for online commerce and digital process transformation for healthcare payers. For payers, the promise of direct consumer information exists online, where there is a plethora of live, traceable, benefit...
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Is SaaS an Imperative for Medicare Plan Organizations?

SaaS content management solutions help solves Medicare and Medicare Advantage plan payer workflows through centralized content repositories, role-based workflows, and superior version control. Does the future of Medicare communications live in the cloud?
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The Uncertain Fate of Health Co-ops:
Kentucky Health Co-Op is The Latest to GO

Recently, Kentucky Health Cooperative announced that it will close its doors, becoming the fifth health co-op to do so far. Are the rest of the co-ops doomed to fail? Here is what we know.
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