Tango SaaS Correspondence Applications
for Health Insurance
OJAI, CA – April 2, 2014 – Elixir announced today their Tango SaaS offerings for Health Insurance allowing providers to use subscription-based portals that simplify the process for business users to create, manage, and deliver communications.
Tango is used by insurers to generate the communications required as members shop and compare coverage, enroll in plans, and for on-going plan-related correspondence. Tango makes these communications available on member portals, digitally and in print, adapting and personalizing content in real time.
Business Drivers to Move to SaaS
ROI Tied to Individual Applications
Subscription costs are aligned with use. Insurers can choose hosting for as many or as few documents as needed and pay accordingly.
Configured for Automation
Integrated workflow and business rules determine what activities or processes initiate the service, match templates to the proper content and data, route for approval, and release for delivery.
Reduced Burden on IT
Business teams manage the process via configurable portals to prompt for user interaction only when needed. Users have visibility to the process and with the right permissions, can manage activities.
Hosted in a secure, PCI and HIPAA-compliant environment, using single-tenant, private cloud model. Retain all the IT security and control provided by traditional infrastructure resources with the operational advantage of cloud computing.
Elixir knowledge and expertise can be leveraged by the business to support as much, or as little as necessary to get applications launched.
Tango SaaS puts the control into the hands of the business and opens the door to easily move documents for printing from one vendor to another.
Focus on Medicare and Medicaid
The complex and time-consuming processes needed to create Automated and Custom Materials for Medicare and Medicaid plans makes a good business case for Tango. Customers using Tango and Elixir’s Managed Services have improved time-to-market for these materials by more than 300%. Teams responsible for CMS updates and the delivery of compliant materials are experiencing significant reductions in their pre-enrollment season workloads. Tango’s capabilities combined with our approach to content automation reduces manual processes, improves speed-to-market, and eliminates costly mistakes. Business users can easily make changes to content including language, data, and business rules and see the effects of their changes in real-time. The system provides the ability to test the associated business rules, content, and data validation quickly and then submits changes for approval via Tango’s integrated workflow system. With Tango, updates are automated across all versions as the system dynamically assembles and formats content and data and generates compliant document versions for production.
Elixir was named as a Strong Performer in “The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014”. The report also points out Elixir’s alignment within the health insurance vertical including SaaS deployments for ID cards, health statements/EOBs, and commercial and CMS-regulated benefit contracts. Forrester adds, “Elixir has taken a bold SaaS direction … targets emerging SaaS DOCCM applications.”
About Elixir Technologies
Elixir provides technology and services that help organizations improve communications to their members and customers by streamlining processes and reducing operational costs.
Founded in 1985, we have consistently provided state-of-the-art technology for creating and delivering correspondence. Today we continue that standard with Tango, a collaborative Cloud-based platform used by business teams to generate customer communications. Tango is designed specifically to handle the requirements related to the content, data, and documents that highly regulated industries must follow. Elixir is a global company with offices in Asia, Europe, the Middle East and headquarters in the United States. www.elixir.com