 
Elixir Technologies Introduces
Real-Time Variable Data Documents
for Call Centers, Help Desks, Support Centers
VENTURA, CA – April 17, 2007 – Elixir
Technologies Corporation, a leading developer of software for creating
and managing high-value documents of all types, today announced the
Elixir Correspondence System, a web-based system for document production
that supports distributed content creation, versioning, review, and
approval processes.
Front line employees such as call center
representatives select from pre-approved document templates that are
linked only to content that is permitted for the unique template. The
final document is the result of an interaction with the customer (what
they need) and an interface to the organization’s document and data
resources (approved templates and content). All documents can be routed
for approval prior to production and distribution.
The document template design and content
management are handled by the organization’s document design team, legal
representatives, managers, etc, ensuring that all final documents are
comprised of appropriate content and are in line with the organization’s
corporate style and format.
The Elixir Correspondence System is ideal
for organizations where document content is edited while working in
real-time with the customer. In this scenario, the employee is limited
to editing the document at levels allowed by the template. Elements of
the document such as legal verbiage can be protected against editing and
be imported as required by the template’s business rules.
With its template-based approach, the
Elixir Correspondence System skips lengthy design cycles in favor of
event-driven documents where an interaction, i.e. a customer address
change or other event requiring a follow-up document, drives the
contents of the document.
A global company now in its twenty-second
year, Elixir builds end-to-end solutions to manage documents that
express your business. For more information about Elixir Technologies,
please call (805) 641-5900 ext. 5 or visit www.elixir.com
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