Bank Increases Profitability with Elixir Customer Correspondence Management
This leading U.S.-based bank provides consumer and commercial finance services, insurance, investments, and mortgages to 70 million customers and one in three U.S. households with approximately 266,000 team members in 36 countries.
Customers wanted to access documents online. At the same time, regulatory policies required that the bank offer print, as well as on-demand archives. Over time, the bank had implemented systems to serve these output channels, but the processes to generate the documents were completely separate. A third party archived records, while the bank handled online access. Separate systems required the bank to maintain duplicate versions of content, data, and graphics. Due to the lack of integration, there was no easy way to link online and printed documents.
The bank wanted a single system that could serve print, online, and archived documents from a centralized platform. Adopting an integrated solution would reduce costs by allowing customers to choose online over print, provide audit information to track or re-create different versions, and eliminate costs and reliance on a third-party vendor, all while complying with financial regulations.