SupportCenters

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Login to Technical Support Online

Login to submit your query, report a problem, or ask a question. Elixir Support will be happy to provide you with expert and timely help with your solutions, worldwide.  If you haven't registered, create one today to receive full access to Elixir Web Support.

Contact Elixir Support

When contacting Support, please have the following information ready: 

  • Name and version number of Elixir application. 

  • Complete problem description, including error messages.

North American Support

Phone

Fax

Email Support

+1 805 641 5900 Ext. 3

+1 805 641 0619

ELX_Support@elixir.com

Hours are Mon. - Fri., 7:00 a.m. - 4:00 p.m. Pacific Time

If your software was purchased from Xerox, please contact:
Xerox US Support Center
Xerox Canada Support Center
+1 800 821 2797
+1 800 939 3769
Option 1 after language selection
European Support 

Phone

+44 (0)207 993   4811    Mon - Fri, 6:00 am  -  4:00 pm CET
+1 805 641 5900 ext 3    Mon - Fri, 4:00 pm -   2:00 am CET

Email Support

Europe_support@elixir.com

Asia Pacific Support
Email Support Asia_support@elixir.com

Hours are Mon. - Fri., 9:00 am - 5 pm

Latin America Support

Phone

Fax

Email Support

+1 805 641 5900 Ext. 3

+1 805 641 0619

ELX_Support@elixir.com

Hours are Mon. - Fri., 7:00 a.m. - 4:00 p.m. Pacific Time

Software Keys
The latest drivers for Elixir's software protection keys are available through SafeNet at http://www.safenet-inc.com/