24/7 support
Gold and Platinum members receive round-the-clock support. No matter what comes up, a real, live person will always be there to help you through it.
Stay up-to-date
Find out about the latest news, alerts and releases, all on our community portal.
Community support
Our forum is a great place to engage with other users who have been where you are. And together, you can influence the development of our products.
A place to learn
From videos and product training to courses and even certifications, we don’t just support your business. We support personal growth.
Standard
Silver
Gold
Platinum
Severity 1 issue
24x5
24x7
24x7
24x7
Severity 2–4 issue
Monday–Friday
9 a.m.–6 p.m.
9 a.m.–6 p.m.
Monday–Friday
8 a.m.–12 a.m.
8 a.m.–12 a.m.
24x7
24x7
Support portal access
Designated support contacts
1
2
5
5
Online knowledge base
Phone support
Enhanced response times
Monthly support review meetings
Support Account Management (SAM)
